Kenya’s Communication Authority acquires Ksh. 400 million equipment to monitor the quality of voice, data, and SMS.
Communications Authority of Kenya (CA Kenya) on Thursday this week unveiled new computer that will be used to check the quality of service rendered by mobile operators. These new systems will replace older machines that were purchased by the authority back in the year 2009.
The CA new equipment that will allow it to better monitor the quality of services in the communications sector. The 400 million shillings worth Quality of Service Monitoring System (QSMS) can test voice, data and SMS quality in at least six different locations simultaneously, ensuring delivery of quality services as per the set standards.
Latest reports show that voice is no longer a predominant service as it was, it has been substituted by data. This development necessitated the upgrade of older systems for ones that were announced yesterday, which can also measure the quality of data and SMS.
Kenya’s CA started consulting industry giants and devised the framework for measuring the quality of service in 2004, but only managed to secure its testing tools nearly a decade ago.
The CA says that testing will be based on three aspects: data collection from mobile operators, end-to-end assessment in line with the equipment used and customer satisfaction. This means the CA will take customer response seriously to determine the quality of service offered by the operator.
This is good news to Kenyans because the operators who promise to deliver and fail to meet the minimum requirements will face a penalty.
The CA will deploy the equipment to Mombasa, Eldoret, and Nairobi. Additional testing equipment will be placed in Nyeri and Kisumu on a later date.